AI/WhatsApp Data Deletion InstructionsAI・WhatsAppのデータ削除手続き

Email concierge@cybergenemed.com with the subject “AI/WhatsApp data deletion”. State that you want your data deleted and identify the service used. For WhatsApp, include your WhatsApp number with its country code. For the website AI concierge, include the conversation ID if known. Also give the approximate date and time of the interaction and only the minimum additional detail needed to locate it. You do not need to include an entire conversation.

Do not attach medical documents, identity documents, payment details, passwords or verification codes to the initial request. This email procedure replaces any postal-only request procedure for these AI/WhatsApp requests. There is no blanket fee merely for submitting a deletion request.

We will review the request, confirm its scope and take reasonable steps to verify that you are the person concerned or an authorized representative. If more information is needed, we will ask for only what is proportionate to identification and the request, and explain how to provide it. We will not require medical documents as the standard way to make an initial deletion request.

After confirmation, we will delete company-controlled information within the confirmed scope where legally permitted, and explain the outcome. If information must be retained for a justified reason, such as a legal obligation, a dispute or a necessary security investigation, we will explain the reason and the information affected.

Relevant company-controlled information may include identifiable conversation records, AI replies and associated operational or security records. The records that can be located and the applicable retention needs depend on the interaction. Deletion is not automatic and may not be immediately reflected in every copy.

Copies on your device, in another person’s account, or independently held by Meta/WhatsApp or other providers are separate from records under CyberGene’s control. Deleting CyberGene’s records does not itself erase those separate copies. Where necessary, use the relevant app or provider’s data controls and request procedures.

You can ask us to stop messages at concierge@cybergenemed.com without first requesting deletion. For an immediate option on your account, block the business in WhatsApp. Blocking stops receipt of its messages but does not delete previously stored data. Consent to marketing, where required, is separate from using the concierge, and you may ask to withdraw it through the same email address.

For questions about a request or the handling of your information, contact concierge@cybergenemed.com. Mandatory rights and procedures under applicable law continue to apply.